City Heart Motel Warrnambool

The property is centrally located and while it is on the main road, it was quiet and provided easy access for arrival and departure. The staff were extremely friendly and even organised a plumber to fix a sticky plug in the handbasin before I even mentioned it. There were close food options and in-room delivery services were offered from a nearby restaurant. Ample parking was available. Room facilities were good, including a microwave, crockery, cutlery, an electric kettle and toaster. A choice of pillows was provided.

We had a wonderful stay here. Owner Rob is super friendly and easy to communicate with. We needed a late check-in on the day of our arrival, and he reached out to us in advance and made the whole process smooth and effortless. The room was spotless and very well maintained, you can really tell the whole property is cared for with a lot of heart. There were so many thoughtful little touches that made the stay extra cosy, like night light in the bathroom, a microwave cover for heating food, a quiet heater for overnight use, high quality linens, curtain edges fixed to the wall to block out light and ensure privacy. Our three-night stay was exactly as advertised — cosy and comfortable. We’ll definitely stay here again next time. Thank you Rob and team for your warm hospitality. Yang & Steph

Clean Cosy Comfortable This is the motto of the motel and it truly delivered 500% as promised! The outside looked pretty average but once you are in, it’s just mind blowing. Rob the new owner has done an amazing job refurbishing the motel and everything is just immaculate. Fabulous value for money, sooooo spotless, friendliest service and, it actually got so comfy we dropped plans to eat out and ordered delivery instead. Everything you need and more, is just here. A home away from home. Location is perfect as well, a stone’s throw from Maccas and a short walk to the main town and all other attractions. We’ll definitely be back staying here whenever we visit Warrnambool. Super highly recommended!

The owners worked really hard at making this a welcoming place to stay. They were responsive on the phone and via Booking.com. The sheets and pillow cases felt amazing - really lovely quality. Extra towels were provided which was good for the beach or the hot springs. Location was excellent too, the main street just across the road. Everything you would expect from a 4 star establishment at a 3 star price.

What a fantastic place. Everything was very clean and lovely. The wifi was fast and efficient and easy to connect to. We'd booked a room, and I had emailed Rob that we were running a bit late because it was pouring rain, but looking forward to being warm and dry. When we arrived, Rob was super friendly and gave us a free upgrade to an apartment. He was very friendly and told us of points of interest in the area. The bed was VERY comfortable and the shower was wonderful. I couldn't speak more highly of the place.